Total Quality Management

Many organizations pride themselves on the character of their offered products and/or services. Over time, increase globalization and competition has pressured organizations to modify their competitive strategies and practice strategical type evaluation techniques, known as wide-cut quality counselling. This paper will explore and define total quality counsel, discuss the impact of globalization on quality, and compare handed-down management styles and quality-focused management styles. In addition, I will condone how total quality management applies to my organization.

What is Total Quality management?Total quality management (TQM) surfaced in the 1980s as a fix for the declining quality issues that the manufacturing industry was facing. According to Wadsworth, Stephens, and Godfrey, total quality management is ?a process that integrates fundamental management art and techniques with the principles and methodologies of total strategic quality to develop and implement successful business strategies throughout the organization? (2002). In opposite words, TQM is a strategic management approach where all levels of management and employees are involved in the continuous quality approach of the organization?s products and services.

What discombobulates TQM a management method is how the subtlety of the organization is altered in a way that centrally focuses on customer satisfaction through quality improvement. The principles of this organisational process involve every function and every employee in satisfying the needs of the internal and external customer.



Through the around-the-clock improvement of manufacturing and control processes, an organization draws its center of attention on quality and customer satisfaction, which can lead to improved take and higher levels of performance. Continuous quality improvement techniques that use employees to bear on quality upward along with statistical process controls, much(prenominal) as Six Sigma, that measure production output versus defects make up TQM.

There are several key figures that watch contributed significantly to the development and implementation of TQM. These include W. Edwards...

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